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At BluVital B.V., we want every customer to shop with confidence. If an order does not meet your expectations, this Return & Refund Policy explains how returns, refunds, cancellations, and the statutory right of withdrawal are handled for purchases made through devmno.com.

Returns

We offer a voluntary 30-day return period in addition to the statutory consumer rights that apply under applicable law.

To request a return under our voluntary return policy, the following conditions generally apply:

• The product must be unused and in its original condition.

• The item must not have been damaged, altered, or unnecessarily used.

• Where applicable, the original packaging, labels, accessories, and included components should be returned.

• Proof of purchase must be available.

• Customers should contact our support team before sending a return.

After receiving your request, we will provide the appropriate return instructions.

Our voluntary 30-day return policy does not limit or replace any mandatory consumer rights available under applicable Dutch or European law.

Return Authorization

For efficient processing, customers should contact us before sending a product back.

Returns sent without prior contact may take longer to process. This does not affect any statutory right of withdrawal or other mandatory consumer rights that apply by law.

Defective, Damaged, or Incorrect Products

If an item arrives damaged, defective, or is not the product you ordered, please contact us as soon as reasonably possible.

To help us assess the situation, please provide:

• Your order number

• A description of the problem

• Photographs of the product and packaging where relevant

Depending on the circumstances and applicable consumer protection legislation, we may arrange a repair, replacement, price reduction, or refund. EU consumer rules provide legal remedies for goods that are faulty or do not conform to the purchase agreement. (European Union)

Products That May Be Excluded

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception exists. Examples can include:

• Products made to the customer's specifications or clearly personalized goods

• Certain sealed products that are unsuitable for return for health or hygiene reasons once unsealed

• Products that deteriorate or expire rapidly

• Other products or services specifically excluded by applicable consumer legislation

Any applicable exception will be communicated where required by law. (European Union)

Our voluntary 30-day return policy may also contain additional product-specific conditions, provided that these do not restrict mandatory consumer rights.

Exchanges

We do not currently guarantee direct exchanges for a different product, size, or variation.

Where an exchange is not available, customers may return an eligible product and place a new order separately. Statutory rights relating to defective or non-conforming goods remain unaffected.

EU Right of Withdrawal

For eligible online purchases, consumers in the European Union generally have a statutory 14-day right of withdrawal without needing to provide a reason. For goods, this period normally begins on the day the consumer or a designated third party receives the goods. (European Union)

To exercise this right:

• You must clearly inform us of your decision to withdraw within the applicable 14-day period.

• After notifying us, the goods must generally be returned without undue delay and no later than 14 days after communicating the withdrawal.

• You may inspect the goods as necessary to establish their nature, characteristics, and functioning, but you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary. (EUR-Lex)

The statutory right of withdrawal is separate from our voluntary 30-day return policy.

Return Shipping Costs

For a statutory withdrawal, the customer is generally responsible for the direct cost of returning the goods, provided that we informed the customer of this obligation before purchase.

Where the return concerns a defective, damaged, or incorrect product, the applicable costs will be handled in accordance with mandatory consumer protection legislation. (European Union)

We recommend using a trackable delivery service when returning an item and retaining proof of postage.

Refunds

Once a returned product has been received, or where applicable once sufficient evidence of its return has been provided, we will process the refund in accordance with applicable law.

For a valid statutory withdrawal, the trader must generally reimburse the payments received, including applicable standard delivery costs, without undue delay and no later than 14 days after being informed of the withdrawal. The refund may be withheld until the goods have been received back or the customer has provided evidence that they have been sent back, whichever occurs first. (European Union)

Refunds are normally made using the same payment method used for the original transaction, unless another method has been expressly agreed and does not impose additional costs on the customer.

If the customer selected a more expensive delivery option than the least expensive standard delivery offered, additional delivery costs do not have to be reimbursed where permitted by law. (EUR-Lex)

Delayed Refunds

If you believe a refund is overdue, please first check your bank account or contact your payment provider.

If the refund still cannot be located, please contact our customer support team with your order details so that we can investigate the matter.

Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Where an order has already entered the fulfillment or shipping process, we may be unable to stop the shipment. In such cases, eligible products can still be returned in accordance with the applicable return policy and statutory consumer rights.

Nothing in this section limits the consumer's statutory right of withdrawal.

Contact Information

For questions regarding returns, refunds, cancellations, or your consumer rights, please contact:

Business Name: BluVital B.V.
Legal Form: Private Limited Company (B.V.)
KvK Number: 99471884
RSIN: 869005728

Registered Address:
Siersteenlaan 418 3
9743 ES Groningen
Netherlands

Website: devmno.com
Email: support@devmno.com
Phone: +31 6 27381946

BluVital B.V. is registered with the Netherlands Chamber of Commerce. Its registered activities include the purchasing, selling, production, distribution, trading, and online sale of food supplements, cosmetics, and other health products.

We aim to handle every return and refund request fairly, transparently, and in accordance with applicable Dutch and European consumer protection requirements.